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Privacy Policy

Privacy Policy - Prime Club Rummy

Privacy Policy

Prime Club Rummy

Effective Date: July 26, 2026

Prime Club Rummy ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Prime Club Rummy mobile application ("App") and related services.

By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you create an account or use our services, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth (where required)
  • Profile Photo (optional)
  • Username

b) Identity Verification (KYC)

To comply with applicable laws and prevent fraud, we may collect:

  • PAN Card
  • Aadhaar Card or other Government-issued ID
  • Bank Account Details
  • UPI ID
  • Selfie or Identity Verification Documents

KYC information is collected only for identity verification and withdrawal processing.

c) Device Information

We may automatically collect:

  • Device Model
  • Android Version
  • Device Identifier
  • IP Address
  • Language
  • Time Zone
  • App Version
  • Crash Logs
  • Network Information

d) Gameplay Information

We collect:

  • Match History
  • Game Statistics
  • Wallet Transactions
  • Bonus Usage
  • Login History
  • Tournament Participation
  • Referral Information

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Verify your identity.
  • Process deposits and withdrawals.
  • Maintain your wallet balance.
  • Prevent fraud and cheating.
  • Improve gameplay experience.
  • Respond to customer support requests.
  • Send important service notifications.
  • Comply with legal obligations.
  • Analyze app performance.

3. Permissions We May Request

Depending on your device and app features, Prime Club Rummy may request:

Internet

Required for gameplay and communication with our servers.

Network State

To detect connectivity changes.

Notifications

To send important updates, promotions, tournaments, and withdrawal status.

Storage (if applicable)

To save downloaded game resources or allow users to upload KYC documents.

Camera (optional)

Used only for KYC verification or profile photo upload.

No permission is used without your consent where required.

4. Payment Information

Deposits and withdrawals are processed through secure payment gateways.

We do not store:

  • Debit Card Numbers
  • Credit Card Numbers
  • CVV

Payment information is processed by trusted payment partners following industry security standards.

5. Wallet Information

We maintain wallet records including:

  • Deposits
  • Withdrawals
  • Bonuses
  • Winnings
  • Promotional Credits
  • Transaction History

These records are necessary to provide gaming services.

6. Fraud Prevention

To protect all players, we may monitor:

  • Multiple account creation
  • Device fingerprint
  • IP address
  • Suspicious gameplay
  • Bonus abuse
  • Collusion
  • Automated tools or bots

Accounts violating our Fair Play Policy may be suspended or permanently terminated.

7. Sharing of Information

We do not sell your personal information.

We may share information only with:

  • Payment Gateway Providers
  • KYC Verification Partners
  • Cloud Hosting Providers
  • Customer Support Platforms
  • Government or Regulatory Authorities where legally required

8. Data Security

We implement reasonable security measures including:

  • SSL Encryption
  • Secure APIs
  • Access Controls
  • Database Security
  • Regular Monitoring
  • Server Security Practices

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

9. Data Retention

  • While your account remains active.
  • As required for legal, tax, accounting, or regulatory obligations.
  • To resolve disputes and enforce our Terms & Conditions.

10. Children's Privacy

Prime Club Rummy is intended only for users who are 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 years of age. If such information is discovered, it will be deleted promptly.

11. Your Rights

Subject to applicable laws, you may:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your profile.
  • Request account deletion.
  • Withdraw consent where applicable.
  • Contact us regarding your data.

Some information may be retained where required by law.

12. Account Deletion

You may request deletion of your account by contacting Customer Support.

After verification:

  • Your account may be permanently deleted.
  • Certain financial and legal records may be retained to comply with applicable laws.
  • Active disputes or pending withdrawals must be resolved before deletion.

13. Third-Party Services

The App may use trusted third-party services including:

  • Firebase
  • Google Play Services
  • Payment Gateway Providers
  • Analytics Services
  • Crash Reporting Services

These providers have their own privacy policies governing the information they collect.

14. Cookies and Tracking Technologies

Our services may use cookies, SDKs, and similar technologies to:

  • Maintain login sessions.
  • Improve performance.
  • Analyze usage.
  • Prevent fraud.
  • Personalize user experience.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted within the App or on our official website, and the revised Effective Date will be updated accordingly.

Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

Prime Club Rummy

Email: support@primeclubrummy.com

Website: https://primeclubrummy.com

Customer Support: Available through the App.